Terms & Conditions

Your statutory customer rights are not affected.


Seller means PNM Parts Limited. (registered in England, company registration no. 10935123) trading as Pnm Parts. The company's web site is https://www.pnmparts.co.uk. Customer means the person or company to whom this document is addressed.
International Customer shall mean, Customer from outside the United Kingdom.

1. General

These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred to as PNM Parts, to the buyer hereafter referred as the Customer.

2. Price

All prices are quoted Pounds Sterling and are shown exclusive of VAT (if applicable) unless otherwise specified.

3. Payment

3.1 Payments must be made in British Sterling only, unless otherwise specified, and by one of the following payment methods.
3.2 Major credit and debit cards as listed: Credit Cards - Mastercard and Visa. Debit Cards - Visa Debit, MasterCard Debit though the PayPal gateway.

4. Passing of Property

PNM Parts shall retain the property of the goods until full payment has been made by the customer and has been received.

5. Passing of Risk

The risk in the goods shall pass to the Customer on delivery, as defined in clause 8 below.

6. Delivery

Any date or period for delivery shall be considered as indicative only, although it is our policy to try to despatch all orders within 1 – 4 working days. PNM Parts cannot be held responsible for delays in the delivery caused by the supplier, or any other third party.

7. Shipping

All orders are delivered using recognised courier. All products are shipped for next day delivery and may require a signature on delivery. PNM Parts may vary delivery prices in proportion with their costs for shipping.

8. Passing of Risk

Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned to PNM Parts trading address together with their original packaging within 14 days of the customer receiving their order .
Where the goods are signed for, the customer bares the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
In the event of either of the above, PNM Parts will forward a claim to Royal Mail on the behalf of the customer. Before this can be processed, PNM Parts will issue the customer with a 'Lost Orders Form' which must be completed and returned before any claim can be pursued.
This is not a guarantee and PNM Parts has the right to refuse any application. Any refund/exchange given is at the discretion of the management of PNM Parts. Failure to give accurate information while making a claim may lead to prosecution from Royal Mail.

9. Acceptance

The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, PNM Parts shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.

10. Returns Procedure

10.1 If the goods are to be rejected in the time limit set in clause 9 above, the Customer shall comply with the return procedure as defined in clause 10.2, below. PNM Parts will not accept any returned goods should the customer not follow this return procedure.
10.2 The Customer must email info@pnmparts.co.uk to notify their intention to return any goods and a returns number will be emailed by return for tracking purposes with details of how to return the goods.
10.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to PNM Parts before the refund or replacement can be issued.
10.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a full refund once the goods are received by PNM Parts un-opened with the tamper seal intact.

11. Cancellations

11.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been despatched. If the order has been despatched prior to the cancellation, the return procedure as defined in clause 10 (10.2 and 10.4) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.

11.2 Cancellations will be subjected to a £12 admin charge plus any other additional charges outside of our control. 

12. Law

These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.